Refund Policy
This Refund Policy applies to all purchases made from High Achievers (the "Company," "we," "us," or "our"), including in-store purchases and any online or delivery services for hemp-derived cannabinoid products, accessories, devices, or related items in compliance with applicable Texas laws.
We strive for customer satisfaction, but due to the nature of cannabis/hemp products (including regulations around consumables, hygiene, and potential impairment), our refund policy is limited. All decisions regarding refunds or exchanges are at our sole discretion and subject to verification.
1. Eligible Items for Refund – Devices and Non-Consumable Products
If any device (e.g., vaporizers, batteries, grinders, pipes, or other hardware/accessories) or non-consumable item is defective, damaged, or broken upon receipt or use:
- You may request a full refund or exchange.
- You must return the item in person to our store location within 3 days (72 hours) of the original purchase date/time.
- Proof of purchase (receipt or digital record) is required.
- The item must be returned in its original condition/packaging (where applicable), with any defects clearly demonstrable.
- We will inspect the item to confirm the issue (e.g., manufacturing defect or breakage not caused by misuse).
- If approved, refunds will be issued to the original payment method.
2. Non-Refundable Items
The following products are non-refundable and non-exchangeable under any circumstances (including defects, dissatisfaction, or change of mind):
- All flower (bud, hemp flower, etc.)
- All pre-rolls
- All edibles (gummies, chocolates, beverages, etc.)
- Any other consumable hemp-derived cannabinoid products (e.g., tinctures, capsules, topicals, unless specifically noted otherwise)
This policy exists due to health, safety, and regulatory requirements surrounding consumable cannabis/hemp products.
Questions or Concerns?
If you have questions about this Refund Policy or need to request a refund for an eligible item, please contact us at: Halegalcannabis@gmail.com or 828-424-4828.
For in-store returns, please visit us at our Texarkana, Texas location with your receipt and the item in question.